Return & Refund Policy
Updated at 2021-06-22
Definitions and key terms
To help explain things as clearly as possible in this Return & Refund Policy, every time any of these terms are referenced, are strictly defined as:
-Company: when this policy mentions “Company,” “we,” “us,” or “our,” it refers to Proteqme Web Services, which is responsible for your information under this Return & Refund Policy.
-Customer: refers to the company, organization, or person that signs up to use the Proteqme Web Services' Service to manage the relationships with your consumers or service users.
-Device: any internet-connected device such as a phone, tablet, computer or any other device that can be used to visit Proteqme Web Services and use the services.
-Service: refers to the service provided by Proteqme Web Services as described in the relative terms (if available) and on this platform.
-Website: Proteqme Web Services."’s" site, which can be accessed via this URL: proteqme.com
-You: a person or entity that is registered with Proteqme Web Services to use the Services.
Return & Refund Policy
Thanks for shopping at Proteqme Web Services. We appreciate the fact that you like to buy the software we build. We also want to make sure you have a rewarding experience while you’re exploring, evaluating, and purchasing our products.
If there’s something wrong with the product/service you bought, or if you are not happy with it, you can contact us and we will resolve any issues you face but we do not issue refunds on purchased items.
We pride ourselves on serving customers with quality products. Every single product developed is thoroughly tested, checked by our team, and developed with utmost care.
Sadly, there are times when we may not have the product(s) that you choose in-stock or may face some issues with our inventory and quality check. In such cases, we may have to cancel your order. You will be intimated about it in advance so that you don't have to worry unnecessarily about your order. Products purchased via Online payment, will be refunded once our team confirms your request.
We carry out thorough quality checks before processing every ordered item. We take utmost care while delivering the product. Please note that Proteqme Web Services is not liable for damages that are caused(if any) while using our products.
We follow certain policies to ensure transparency, efficiency and quality customer care:
-We DO NOT allow returns on sold products - sold via our website or through our distributors, affiliates, resellers, etc.
-We DO NOT accept returned goods, as we believe that customers should get the best quality products.
-Refunds are NOT given for any purchases made - sold via us or through our distributors, affiliates, resellers, etc.
-We DO NOT encourage exchanges of our products.
For International Orders:
-We DO NOT support Exchanges or Returns.
-If you cancel the order before we process it and dispatch for shipping, a refund can be processed. Orders generally take 1-2 days to process before dispatch.
-Orders already in shipping cannot be returned, canceled or refunded.
-If you face any issues, please contact our Support Team immediately.
By using our website, registering an account, or making a purchase, you hereby consent to our Return & Refund Policy and agree to its terms.
Changes To Our Return & Refund Policy
Should we update, amend or make any changes to this document so that they accurately reflect our service and policies. Unless otherwise required by law, those changes will be prominently posted here. Then, if you continue to use the Service, you will be bound by the updated Return & Refund Policy. If you do not want to agree to this or any updated Return & Refund Policy, you can delete your account.
If, for any reason, you are not completely satisfied with any good or service that we provide, don't hesitate to contact us and we will discuss any of the issues you are going through with our product.
-Via Email: firstname.lastname@example.org
-Via Phone Number: +971 55 836 8660
-Via this Link: https://proteqme.com/contact-us/